I want to ensure that each of my hats travels in comfort and reaches you in perfect condition,
I use the My Hermes courier service wherever possible who deliver to almost all areas of the UK.
You can usually expect to receive your hat in 3-4 days from placing your order.
Delivery costs £5.95 throughout the UK.
For deliveries outside the UK, I will always use the most reliable and cost-effective service. I am happy to ship worldwide but it is the buyer's responsibility to pay any additional duties, customs or taxes in the rare event that they may be levied by the buyer's country.
I insure the hats I despatch . If you need to return your purchase for any reason I advise you to insure your return parcel as the goods remain your responsibility until I receive them.
I will happily accept the return of any unsuitable item as long as it is returned to me within 14 days of despatch. The item must be unworn, undamaged and with the labels still attached. The customer is responsible for the return postage, which must be through My Hermes or another courier offering a delivery service to the same standard.
Damaged or Incorrect Items
All my hats are thoroughly and carefully checked before they are despatched.
Returns can therefore only be accepted in the unlikely event that the item arrives damaged in transit to you.
Please send a photograph of the item before sending it back to me.
Exchanges and Refunds
If you are unhappy with your purchase in any way, then an exchange or refund will be offered. The item must be unworn and undamaged ind returned in the original packaging and the customer will be responsible for the cost of return postage.